Introduction

Maple Lens Studios (hereinafter referred to as “we,” “us,” or “our company”) is dedicated to providing high-quality photography services that meet our customers’ expectations. This Return and Refund Policy outlines the guidelines for requesting refunds or addressing issues related to our services.

Regarding Dissatisfaction with Services

If you are not satisfied with the photography services provided, please contact us within 48 hours of service completion. After reviewing the situation, we may offer one of the following remedies at our discretion:

  • A full or partial refund.
  • A complimentary re-session to address specific concerns.
  • A discount on a future photography session.

Refund Restrictions

Refunds will not be issued in the following cases:

  • Services that have been fully completed and accepted at the time of session delivery.
  • Requests based on subjective preferences (e.g., dissatisfaction with the style of a properly executed session).
  • Requests made more than 48 hours after service completion.
  • Damage to photos or files caused by the customer or external factors after the service.

We accept payments via cash, credit cards (Visa, Mastercard, American Express), and select digital payment methods. Refunds will be issued to the original payment method where possible. Refunds for digital payments not supported by our system will be issued via an alternative method (e.g., check or bank transfer) at our discretion.

Service-Specific Conditions

  • Inspection Upon Completion: Customers are encouraged to review their photos upon completion of the session and report any concerns before leaving or receiving final files.
  • Pre-Existing Conditions: We are not responsible for pre-existing issues (e.g., poor lighting conditions, subject-related limitations) that cannot be resolved through standard photography processes. These will be noted during the initial session planning.
  • Service Limitations: Certain issues, such as extreme weather effects or uneditable elements, may not be fully resolvable due to conditions or material limitations, which will be communicated prior to the session.

Cancellation Policy

  • Cancellations made at least 24 hours before the scheduled appointment are eligible for a full refund of any prepayments.
  • Cancellations made less than 24 hours before the appointment may incur a cancellation fee, equivalent to 50% of the service cost, at our discretion.
  • No-shows without prior notice may result in forfeiture of any prepayments.

Refund Request Process

To request a refund or report an issue, please contact us by:

We will review your request and respond within 2 business days. Please provide details of the service, including the date, session type, and specific concerns, to expedite the process.

Refund Processing Time

Approved refunds will be processed within 7 business days from the date of approval. Refunds will be issued to the original payment method or via an alternative method if necessary. No additional fees will be charged for processing refunds.

Contact Information

For inquiries regarding this Return and Refund Policy, please contact us at:

Maple Lens Studios
Email: info@maplelensstudios.com